Some customers have reported great service, while others have had negative experiences with waiters not checking on them.

Some customers have had negative experiences with their family, citing cold and chewy food that their kids refused to eat.

Some customers have reported that the restaurant is dirty, with trash on the floor and under the tables.

Some customers have suggested that there are better places to eat for the same amount of money, such as Panda Express.

Some customers have reported that the restaurant argues with them and insists that the food is fresh, even when it is cold and chewy.

Some customers have reported that the waiters only check on them when they first sit down and when they are leaving.

Some customers have reported a negative overall experience, citing bad food, poor service, and a dirty restaurant.

Some customers have strongly advised against eating at New Hong Kong Buffet due to their negative experiences.