Customer service is reported to be both great and non-existent, with some reviewers having positive interactions and others having negative experiences.

Some reviewers have reported that the dishes are not fresh or warm, especially during peak hours.

Some reviewers have reported that the restaurant is not a good value for the price, with one reviewer stating that it's a total waste of money.

One reviewer reported that the House Chicken is the best dish they tried, but noted that it's not great by any means.

Some reviewers have reported that Chen's Garden Buffet is not a good option for Chinese food, with one reviewer recommending other restaurants instead.

One reviewer reported that the service is non-existent during peak hours, and that they had to get their own drinks and silverware.

One reviewer reported that they asked for a discount and were given free drinks for themselves and their partner.

One reviewer reported that they sneak away to eat at Chen's Garden Buffet for lunch at least 8 times a month, suggesting that it may be a convenient option.