According to reviews, the food at Happy Family is often served hot, with one reviewer mentioning their food was 'steaming hot' and another stating the egg drop soup was 'verrrry hot in temperature'.

The service at Happy Family is described as 'very good and fast' by one reviewer, while another mentions the staff is 'friendly'. However, another reviewer had a negative experience with the lady who took their order, who 'never asked my name or number' and simply said 'ok bye' before hanging up.

The quality of the food at Happy Family is mixed, with some reviewers describing it as 'decent' or 'edible', while others have had negative experiences with 'bland' or 'flavorless' food. One reviewer found a long black hair in their egg drop soup.

According to some reviews, Happy Family is not a clean and well-maintained restaurant. One reviewer described the place as 'filthy' and mentioned the cooler door had 'so many finger smudges on it that it is literally greasy'. Another reviewer mentioned the man who took their card and made their food had 'dirty nails' and 'his hands were so dirty and nasty'.

According to one review, it's unclear if you can get a refund at Happy Family if you're not satisfied with your food. The reviewer mentioned they found a hair in their egg drop soup and were offered a free soup on their next visit, but not a refund.

According to one review, the food at Happy Family can cost around $22 for an order, plus a tip. The reviewer mentioned they tipped $5 without tasting the food, but later regretted it after finding out the food was not good.

According to one review, the chicken sticks at Happy Family are 'good' and the crab Rangoon is 'good but greasy'.

According to one review, the dining room at Happy Family is 'destroyed' and the reviewer would be 'scared to' eat inside. Another reviewer mentioned they opted for takeout and were given their food in a box lid to carry out.