The food quality has been reported as poor, with customers describing it as burnt, dry, flavorless, and inedible.

Some customers have reported poor service, including forgotten orders and incorrect food preparation.

Several customers have reported that they would not recommend The Jade Bowl to others due to poor food quality and service.

Some customers have reported that the food is not freshly prepared, with one customer describing their fried chicken wings as reheated and soggy.

Some customers have reported that the food is overpriced and not worth the money, with one customer spending over $40 on a meal that was 'horrible'.

One customer reported a poor experience, receiving only 5 pieces of mussels despite ordering a pound, and receiving a $6 refund from Uber Eats.

One customer reported receiving a very small portion size, with only 5 pieces of mussels despite ordering a pound.

One customer rated their experience 1/10 and would not recommend the restaurant.